Information about pre-ordering your tokyobike

Pre-Order

UPDATE: Please note that all pre-orders currently available are shown online. Further shipments are yet to be confirmed, and we appreciate your patience.

We understand there may be many questions around pre-ordering, and you are probably excited to get riding soon, so we’ve put together a few notes to keep in mind when placing your pre-order.

We are always available to assist you with your selection. If you have any further questions, please feel free to contact us or head to our FAQ for additional information.

Pre-Order Terms & Conditions

Pre-orders are available for selected bike models and accessories. These are items that are currently out of stock, however are available to purchase in advance. A pre-order is not a custom order but an allocation for incoming stock, and pre-orders are taken on a first-come, first-served basis.

Advance payment is taken in order to secure you a specific item. Your payment is not refundable for incorrect choice or change of mind, so please choose carefully – our usual Return & Exchange policy applies.

Your complete order will ship in one shipment when your pre-ordered items become available. If you would like in-stock items to be shipped now, please place a separate order to ensure prompt dispatch.

Shipping time provided is an estimate, and you will be notified of any changes as soon as possible. While highly unlikely, please understand that product availability is not guaranteed, as production can be subject to external factors outside of tokyobike’s control. In this unlikely event, you will be immediately notified and refunded.

By placing a pre-order you are agreeing to these terms and conditions.

Bike Shipping & Assembly

To ensure your safety and peace of mind, your new tokyobike will be shipped to and assembled by a professional bike mechanic near you, so all you have to do is pick it up ready to ride. This is all included in our flat rate shipping & assembly fee.

In Melbourne, we work with Hive Frame Works located in Brunswick:

Hive Frame Works 
63 Fallon St Brunswick VIC 3056
robbie@hiveframeworks.com.au

Tuesday, Thursday – Saturday 
10am – 5pm

If you are unable to collect from this location, please let us know and we can discuss a suitable alternative.

In other cities, we work with one of our stockists or an alternative bike shop near you.

We will contact you prior to dispatch to discuss a suitable option. If you have a preferred bike shop, we will try to accommodate your preference where possible. Please allow 1-2 weeks from dispatch until collection from the nominated bike shop. Times may vary for regional areas.

Find out more on our Shipping & Assembly page.

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