Pre-orders

We’ve put together some information below about pre-ordering your new tokyobike.

If you have any questions, we're here to help  head to our FAQ or feel free to contact us.

PRE-ORDER TERMS & CONDITIONS

Pre-orders are available for selected bike models and accessories. These are items that are currently out of stock, however are available for purchase in advance. A pre-order is not a custom order but an allocation for incoming stock, and is taken on a first-come, first-served basis.

Upfront payment is taken in order to secure you a specific item. Your payment is not refundable for incorrect choice or change of mind, so please choose carefully — our standard Return & Exchange policy applies.

Your complete order will ship in one shipment when your pre-ordered items become available. If you would like in-stock items to be shipped now, please place a separate order to ensure prompt dispatch.

Shipping time provided is an estimate and you will be notified of any changes as soon as possible. While highly unlikely, please understand that product availability is not guaranteed, as production can be subject to external factors outside of tokyobike’s control. You will be immediately notified and refunded in this unlikely event.

By placing a pre-order you are agreeing to these terms and conditions.

SHIPPING & ASSEMBLY

For your safety and peace of mind, your new tokyobike will be shipped to and assembled by a professional bike shop so all you have to do is pick it up ready to ride.

Your bike will be assembled by one of our stockists (or an alternative bike shop if there is no stockist near you). We will contact you prior to dispatch with a suitable option.

Read more about Shipping & Assembly.