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Pre-Order Terms & Conditions

We understand there may be many questions around pre-ordering, and you are probably excited to get riding soon, so we’ve put together a few notes to keep in mind when placing your pre-order.

We are always available to assist you with your selection. If you have any further questions, please feel free to contact us or head to our FAQ for additional information.

Pre-Order

Pre-orders are available for selected bike models and accessories. These are items that are currently out of stock, however are available to purchase in advance.

Full payment is taken in order to secure you a specific item. Your payment is not refundable for incorrect choice or change of mind, so please choose carefully – our usual Return & Exchange policy applies.

Your complete order will ship in one shipment when your pre-ordered items become available. If you would like in-stock items to be shipped now, please place a separate order to ensure prompt dispatch.

Shipping time provided is an estimate, and you will be notified of any changes as soon as possible. While highly unlikely, please understand that product availability is not guaranteed, as production can be subject to external factors outside of tokyobike’s control. In this unlikely event, you will be immediately notified and refunded.

By placing a pre-order you are agreeing to these terms and conditions.

Bike Shipping & Assembly

To ensure your safety and peace of mind, your new tokyobike will be shipped to and assembled by a professional bike mechanic near you, so all you have to do is pick it up ready to ride. This is all included in our flat rate shipping & assembly fee.

In Melbourne, we work with Hive Frame Works located in Brunswick, or an alternative bike shop near you if you are unable to collect from this location:

Hive Frame Works (by appointment only)
63 Fallon St Brunswick VIC 3056
robbie@hiveframeworks.com.au

In other cities, we work with one of our stockists or an alternative bike shop near you.

We will contact you prior to dispatch to discuss a suitable option. If you have a preferred bike shop, we will try to accommodate your preference where possible.

Find out more about Shipping & Assembly.

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