Shipping & Assembly
Ordering Your tokyobike
1. Select your tokyobike
Once you decide on your tokyobike model, pick a frame size and colour, and if in stock, the item will be added to your cart.
2. Shipping & Assembly
We will ship your tokyobike to a bike shop or mechanic near you for professional assembly (with the exception of Little tokyobike, which is shipped directly to you almost fully assembled).
3. Ride home!
You will be notified when your bike is ready – simply head to the pick up location and ride out on your new tokyobike!
Assembly
To ensure your safety and peace of mind, your new tokyobike will be shipped to and assembled by a professional bike mechanic near you, so all you have to do is pick it up ready to ride. This is all included in our flat rate shipping & assembly fee.
In Melbourne, we work with Hive Frame Works located in Brunswick:
Hive Frame Works
63 Fallon St Brunswick VIC 3056
robbie@hiveframeworks.com.au
Tuesday, Thursday – Saturday
10am – 5pm
If you are unable to collect from this location, please let us know and we can discuss a suitable alternative.
In other cities, we work with one of our stockists or an alternative bike shop near you.
We will contact you prior to dispatch to discuss a suitable option. If you have a preferred bike shop, we will try to accommodate your preference where possible.
Pre-Order
Shipping time provided is an estimate, and you will be notified of any changes as soon as possible.
Your pre-ordered tokyobike will be shipped to a bike mechanic near you for professional assembly, from where you will collect it ready to ride. We will contact you prior to dispatch to discuss a suitable option.
Shipping Cost
Accessories – calculated at checkout. We ship with Sendle or Australia Post (regular service with tracking) depending on your location. Orders to PO Box or Parcel Locker addresses will ship with Australia Post.
Bikes (per bike) – $70 flat rate shipping & assembly, shipped to a bike shop/mechanic near you
Shipping Time
Accessories – your order will dispatch in 1-3 working days. You will receive a shipping confirmation via email with tracking details where you can check your delivery timeframe.
Bikes – please allow 1-2 weeks from dispatch until collection from the nominated bike shop. Times may vary for regional areas. If you have specific requirements, please contact us prior to placing your order.
International Shipping
tokyobike Australia does not offer international shipping. Please refer to our international stores listing for your region.