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Shipping & Assembly

COVID-19

To ensure the safety of our staff and community, we are currently dispatching orders to a reduced schedule – your order may take up to 3 business days to ship.

Metropolitan Melbourne customers – for in-stock bike purchases during stage 4 lockdown, we ask that you please contact us prior to placing your order to discuss assembly & pick up location to ensure compliance. Our usual shipping & assembly information applies for other regions.

We appreciate your understanding and patience!

Ordering Your tokyobike

1. Select your tokyobike

Once you decide on your tokyobike model, pick a frame size and colour, and if in stock, the item will be added to your cart.

2. Shipping & Assembly

We will ship your tokyobike to a bike shop or mechanic near you for professional assembly (with the exception of Little tokyobike, which is shipped directly to you almost fully assembled).

3. Ride home!

You will be notified when your bike is ready – simply head to the pick up location and ride out on your new tokyobike!

Assembly

To ensure your safety and peace of mind, your new tokyobike will be shipped to and assembled by a professional bike mechanic near you, so all you have to do is pick it up ready to ride. This is all included in our flat rate shipping & assembly fee.

In Melbourne, we work with Hive Frame Works located in Brunswick, or an alternative bike shop near you if you are unable to collect from this location:

Hive Frame Works (by appointment only)
63 Fallon St Brunswick VIC 3056
robbie@hiveframeworks.com.au

In other cities, we work with one of our stockists or an alternative bike shop near you.

We will contact you prior to dispatch to discuss a suitable option. If you have a preferred bike shop, we will try to accommodate your preference where possible.

Pre-Order

Shipping time provided is an estimate, and you will be notified of any changes as soon as possible.

Your pre-ordered tokyobike will be shipped to a bike mechanic near you for professional assembly, from where you will collect it ready to ride. We will contact you prior to dispatch to discuss a suitable option.

Shipping Cost

Accessories – calculated at checkout. We ship with Sendle or Australia Post (regular service with tracking) depending on your location. Orders to PO Box or Parcel Locker addresses will ship with Australia Post.

Bikes (per bike) – $70 flat rate shipping & assembly, shipped to a bike shop/mechanic near you

Shipping Time

Accessories – you will receive a shipping confirmation via email with tracking details. Please allow approx. 2-5 working days from dispatch depending on your location.

Bikes – shipping/assembly timeframe will depend on your location and the time required by your local mechanic to complete the assembly. An estimate will be provided upon dispatch. If you have specific requirements, please contact us prior to placing your order.

International Shipping

tokyobike Australia does not offer international shipping. Please refer to our international stores listing for your region.

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