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Contact Us


To ensure the safety of our staff and community, we are currently dispatching orders to a reduced schedule – your order may take up to 3 business days to ship.

Metropolitan Melbourne customers – for in-stock bike purchases during stage 4 lockdown, we ask that you please contact us prior to placing your order to discuss assembly & pick up location to ensure compliance. Our usual shipping & assembly information applies for other regions.

We appreciate your understanding and patience!

General Enquiries

Have questions or feedback for us? We'd love to hear from you.

Monday Friday
10am 5pm (AEST)

PO Box 1124
Collingwood VIC 3066 

Service Enquiries

For your servicing needs, we recommend the following trusted businesses who will be happy to assist you and take care of your tokyobike.

In Sydney, Adelaide and Newcastle, get in touch with our stockists who know our brand and bikes very well.

In Melbourne, we recommend Robbie at Hive Frame Works, a knowledgeable and friendly mechanic who has extensive experience with tokyobike.

Hive Frame Works (by appointment only)
63 Fallon St Brunswick VIC 3056

Press & Media Enquiries

We welcome press, media and advertising enquiries.

Business Enquiries

Please contact us if you are interested in stocking tokyobike at your store.

Commercial Projects

We love to work with likeminded brands and businesses to meet your commercial cycling needs. Whether it's bikes for your staff or for guests to enjoy at your accommodation, we offer beautiful, customised solutions tailored to your aesthetic and functional needs.