Dear valued customers and friends of tokyobike
Since arriving in Australia in 2010, it’s been our custom to say ‘thank you’ every time we pass a tokyobike on the street. We’re very proud to have been able to share joy through our bikes and met so many amazing customers. We’re grateful for your wonderful support throughout our journey over the last decade in Australia.
For us, 2021 is a year for change and to say goodbye to our dearest friends and customers in Australia.
On 28 February 2021, tokyobike ceased its current services in Australia.
A big heartfelt Arigato from us – we hope your tokyobike will stay with you for many years and that you’ll continue to enjoy being part of our global tokyobike community. Please visit us in Tokyo when international travel is possible again!
We wish you and your family many happy moments and look forward to seeing you again on the street.
Parts will be available online from our partner Hive Frame Works and through the bike shops listed below.
We recommend that your bike is maintained by a professional mechanic and serviced at least once a year for a safe and happy ride.
If you're unsure where to take your tokyobike, we recommend the following bike shops who have extensive experience with our brand.
Hive Frame Works
63 Fallon St
Brunswick VIC 3056
0400 490 182
278-282 Mitchell Rd
Alexandria NSW 2015
(02) 8014 4228
Treadly Bike Shop
23 Mattingley Lane
Norwood SA 5067
(08) 8232 0158
2 Bellevue Street
Newcastle West NSW 2302
(02) 4962 1060
Your tokyobike frame will continue to be covered by our 12-month warranty from the date of purchase. If you have an issue, please take your bike to one of the above locations or your nearest bike shop to be assessed. After assessment please forward your warranty claim to: firstname.lastname@example.org.